Delivery & Returns

 

Product Availability

Due to the bespoke nature of our products, delivery is subject to stock availability. If we do not have enough stock to fulfil your order, we will notify you by telephone or email. In this instance, we can order the piece for you, offer an alternative piece that is in stock or cancel your order. We will do everything we can to fulfil your order as quickly as possible.

Payment

We accept payment from Visa, American Express, Mastercard and Maestro. Payment will be debited from your card when we confirm your order by email.

Delivery

Delivery with full insurance cover is complimentary on every order.
Import duties and taxes, if applicable are an additional cost payable by you. They are calculated according to your shipping destination, at the Check Out page.

For security reasons, we are unable to deliver PO Boxes, freight forwarding addresses or multiple addresses.

Once we have confirmed your order, you will receive an email confirmation and we will aim to deliver within the following timescale:

• London (Zones 1-6) – Next working day
• Rest of UK – 1-2 working days
• EU – 2-3 working days
• Outside of Europe – 3-5 working days

On delivery, a signature is required so please ensure you or a named representative is available at the delivery address to receive the order and sign for it. ID may need to be shown. If no one is available to take receipt of the order then we will contact you to reschedule delivery. We do not leave orders in a pick-up location, a designated safe place or with a neighbour, unless specified by you.

Due to Covid-19 travel restrictions, there may be a slight delay in receiving your order. Should there be any delay, we will contact as soon as possible to inform you.

Click and Collect

If preferred, you can collect your order from a David Morris Boutique in London, Paris, Dubai or Abu Dhabi. Please notify us of this request by emailing us on contact@davidmorris.com  so we can organise this for you and advise on expected collection times. Please provide ID on collection.

Insurance

Your order will be covered by David Morris during transit and until it is signed for by yourself or a nominated party.

Return Policy

If you are not entirely satisfied with your order, we offer a free returns service within 14 days of purchase provided that:

  • The item(s) are in the same condition as when they were sent to you.
  • We cannot accept returns that have been worn, used, altered or damaged.
  • We are unable to accept the return of any items where the security or product tag has been removed.
  • We are unable to accept returns of products that have been personalised such as engraving.
  • We require the return of all documentation including original any certificates, the original invoice and authenticity card that came with the order.

Return Instructions

  1. Please contact our Customer Service team, contact@davidmorris.com, quoting your original order number to initiate the return.
  2. You will be issued with a Returns Number (RMA) for your reference and be advised when to expect collection of your item(s).
  3. Please ensure the item(s) are in the same condition as when they were sent to you.
  4. Please safely pack the item(s) using the packaging the item(s) arrived in.
  5. Please include the documentation originally received including the invoice and authenticity documents.
  6. (a) Returns from outside the UK  – please attach the pre-paid waybill and commercial invoice that was included in your order to the outside of the box in the plastic wallet provided so that it is clearly visible to the Courier. (b) Returns from the UK – please attach the David Morris address label so it is clearly visible to the Courier.
  7. Seal the box.
  8. Hand the package to the Courier making sure to obtain your own receipt.
  9. Our Customer Service team will confirm receipt of the item(s) and after inspection, advise on the refund status to the original payment method.

 

Exchanges

If you would like to exchange an item, please contact us on contact@davidmorris.com or call us on +44 (0) 20 7499 2200.