Delivery & Returns

Please order by 15 December 2020 to guarantee delivery in time for Christmas

 

Product Availability

Due to the bespoke nature of our products, delivery is subject to stock availability. If we do not have enough stock to fulfil your order, we will notify you by telephone or email. In this instance, we can order the piece for you, offer an alternative piece that is in stock or cancel your order. We will do everything we can to fulfil your order as quickly as possible.

Payment

We accept payment from Visa, American Express, Mastercard and Maestro. Payment will be debited from your card when we confirm your order by email.

Delivery

Delivery with full insurance cover is complimentary on every order.
Import duties and taxes, if applicable are an additional cost payable by you. They are calculated according to your shipping destination, at the Check Out page.

For security reasons, we are unable to deliver PO Boxes, freight forwarding addresses or multiple addresses.

Once we have confirmed your order, you will receive an email confirmation and we will aim to deliver within the following timescale:

• London (Zones 1-6) – Next working day
• Rest of UK – 1-2 working days
• EU – 2-3 working days
• Outside of Europe – 3-5 working days

On delivery, a signature is required so please ensure you or a named representative is available at the delivery address to receive the order and sign for it. ID may need to be shown. If no one is available to take receipt of the order then we will contact you to reschedule delivery. We do not leave orders in a pick-up location, a designated safe place or with a neighbour, unless specified by you.

Due to Covid-19 travel restrictions, there may be a slight delay in receiving your order. Should there be any delay, we will contact as soon as possible to inform you.

Click and Collect

If preferred, you can collect your order from a David Morris Boutique in London, Paris, Dubai or Abu Dhabi. Please notify us of this request by emailing us on contact@davidmorris.com  so we can organise this for you and advise on expected collection times. Please provide ID on collection.

Insurance

Your order will be covered by David Morris during transit and until it is signed for by yourself or a nominated party.

Returns and Exchanges

You are able to return your purchase within 14 days of receipt with a valid reason for return.

We are unable to refund any import duties or taxes should you choose to return your order.

Before returning your purchase, please note:

  • Please ensure the item(s) are in the same condition as when they were sent to you.
  • We cannot accept returns that have been worn, used, altered or damaged. All original product and security tags must be intact and attached to the product.
  • We are unable to accept the return of any items where the security or product tag has been removed.
  • Before returning the item(s), you will need to contact our Customer Service team on contact@davidmorris.com, quoting your original order number.
  • David Morris will organise collection of the item(s) and send you details of when to expect delivery, the name of the courier company, and tracking number for the package.

For UK Returns – we will organise a time for our nominated UK agent to collect your order to safely bring it back to us.

For EU and Rest of World – you will find a returns label inside the package to use.

Please prepare your product(s) for return:

  • Complete the returns form that came with your order and include the returns number (RMA) that Customer Service provided you with
  • Please safely pack the item(s) using all of the packaging the item(s) arrived in
  • Please include any documentation originally received including a packing list or invoice and the completed returns form
  • Attach the Shipping pre-paid waybill to the outside of the box in the plastic wallet provided so that it is visible to the Courier (EU and Rest of World). For Returns within the UK, please attach the UK Returns David Morris address label
  • Securely seal the box
  • Hand the package over to the Courier making sure to obtain a receipt

We will notify you when we receive the returned item(s). We will then pass the product through quality control to ensure the item(s) are in the same condition as when they were sent to you. We will then notify you when the order has been refunded after which you should allow 7-10 working days for the refund to show in your bank account.

In the event that the above return guidelines are not properly followed, David Morris International Ltd will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled. We cannot accept returns that have been worn, used, altered, damaged or had the security tag removed. We reserve the right to refuse return of any merchandise that does not meet the above return requirements according to our sole discretion.

We regret we are unable to refund any import taxes or duties which were charged at time of purchase.

We are unable to offer a refund or exchange on bespoke items or items that have been engraved.

Exchanges

If you would like to exchange an item, please contact us on contact@davidmorris.com or call us on +44 (0) 20 7499 2200.