Product Availability
Due to the bespoke nature of our products, delivery is subject to stock availability. If we do not have enough stock to fulfil your order, we will notify you by telephone or email. In this instance, we can order the piece for you, offer an alternative piece that is in stock or cancel your order. We will do everything we can to fulfil your order as quickly as possible.
Payment
We accept payment from Visa, American Express, Mastercard and Maestro. Payment will be debited from your card when we confirm your order by email.
Delivery
Delivery with full insurance cover is complimentary on every order.
Import duties and taxes, if applicable are an additional cost payable by you. They are calculated according to your shipping destination, at the Check Out page.
For security reasons, we are unable to deliver PO Boxes, freight forwarding addresses or multiple addresses.
Once we have confirmed your order, you will receive an email confirmation and we will aim to deliver within the following timescale:
• London (Zones 1-6) – Next working day
• Rest of UK – 1-2 working days
• EU – 2-3 working days
• Outside of Europe – 3-5 working days
On delivery, a signature is required so please ensure you or a named representative is available at the delivery address to receive the order and sign for it. ID may need to be shown. If no one is available to take receipt of the order then we will contact you to reschedule delivery. We do not leave orders in a pick-up location, a designated safe place or with a neighbour, unless specified by you.
Due to Covid-19 travel restrictions, there may be a slight delay in receiving your order. Should there be any delay, we will contact as soon as possible to inform you.
Click and Collect
If preferred, you can collect your order from a David Morris Boutique in London, Paris, Dubai or Abu Dhabi. Please notify us of this request by emailing us on contact@davidmorris.com so we can organise this for you and advise on expected collection times. Please provide ID on collection.
Insurance
Your order will be covered by David Morris during transit and until it is signed for by yourself or a nominated party.
Return Policy
If you are not entirely satisfied with your order, we offer a free returns service within 14 days of purchase provided that:
Return Instructions
Exchanges
If you would like to exchange an item, please contact us on contact@davidmorris.com or call us on +44 (0) 20 7499 2200.