Delivery & Returns
Product Availability
Due to the bespoke nature of our products, delivery is subject to stock availability. If we do not have enough stock to fulfil your order, we will notify you by telephone or email. In this instance, we can order the piece for you, offer an alternative piece that is in stock or cancel your order. We will do everything we can to fulfil your order as quickly as possible.
Payment
We accept payment from Visa, American Express, Mastercard and Maestro. Payment will be debited from your card when we confirm your order by email.
Delivery
Delivery with full insurance cover is complimentary on every order.
Import duties and taxes, if applicable are an additional cost payable by you. They are calculated according to your shipping destination, at the Check Out page.
For security reasons, we are unable to deliver PO Boxes, freight forwarding addresses or multiple addresses.
Once we have confirmed your order, you will receive an email confirmation and we will aim to deliver within the following timescale:
• London (Zones 1-6) – Next working day
• UK and EU– 3-5 working days
• Outside of Europe – 5-7 working days
Please note that delivery times are dependant on stock availability. Should there be an occasion where an item is out of stock or we foresee a delay which enables us to not be able to meet these timescales, you will be contacted immediately.
On delivery, a signature is required so please ensure you or a named representative is available at the delivery address to receive the order and sign for it. ID may need to be shown. If no one is available to take receipt of the order then we will contact you to reschedule delivery. We do not leave orders in a pick-up location, a designated safe place or with a neighbour, unless specified by you.
Due to Covid-19 travel restrictions, there may be a slight delay in receiving your order. Should there be any delay, we will contact as soon as possible to inform you.
Click and Collect
If preferred, you can collect your order from a David Morris Boutique in London, Paris, Dubai or Abu Dhabi. Please notify us of this request by emailing us on [email protected] so we can organise this for you and advise on expected collection times. Please provide ID on collection.
Insurance
Your order will be covered by David Morris during transit and until it is signed for by yourself or a nominated party.
Returns Policy
Condition of Returned Products
Our products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), including all accessories and documents. We reserve our right not to accept any returns on items that have been customised, worn, used, altered or damage. If the product shows signs of wear, or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly.
All returns will be subject to strict Quality Control (“QC”) by us to ensure that the returned products satisfy these requirements. If the products do not meet QC standards, we will refuse the return, and the products will be returned to you. If the returned product satisfies QC, we will proceed with the applicable refund or exchange.
In-store/Boutique Purchases
Should you wish to return a product purchased in a David Morris boutique, you can do so within 14 days of date of receipt. Please contact the boutique in which you made the purchase either via email or telephone citing your invoice number and outlining your return request. Once your item has met our QC standards, a member of staff will confirm your return.
You will only be entitled to receive a credit note or an exchange. No cash or card refunds will be issued in respect of a return.
Online Purchases
Should you wish to exchange or return your online purchase, you can do so within 14 days of delivery of your order and we will use commercially reasonable endeavours to refund the purchase price using the same means of payment as used for the initial transaction. Initial shipping charges will be refunded, except where you had originally opted for a non-standard delivery, in which cases the supplemental costs will be non-refundable.
Once the item has been received by us and we have confirmed that it meets the above QC requirements, we will notify you via your preferred method of contact and issue you with a refund or exchange. Please allow 3-5 working days for this to appear in your account.
Please contact our Customer Service team quoting your original order number to begin your exchange or return.
Return Instructions
Please contact our Customer Service team, [email protected], quoting your original order number to initiate the return.
You will be issued with a Returns Number (RMA) for your reference and be advised when to expect collection of your item(s).
Please ensure the item(s) are in the same condition as when they were sent to you.
Please safely pack the item(s) using the packaging the item(s) arrived in.
Please include the documentation originally received including the invoice and authenticity documents.
(a) Returns from outside the UK – please attach the pre-paid waybill and commercial invoice that was included in your order to the outside of the box in the plastic wallet provided so that it is clearly visible to the Courier. (b) Returns from the UK – please attach the David Morris address label so it is clearly visible to the Courier.
Seal the box.Hand the package to the Courier making sure to obtain your own receipt.
Our Customer Service team will confirm receipt of the item(s) and after inspection, advise on the refund status to the original payment method.
Exchanges
If you would like to exchange an item, please contact us on [email protected] or call us on +44 (0) 20 7499 2200.
Christmas delivery & click and collect service
UK orders need to be placed by the 20th to guarantee delivery before Christmas
Click and collect available till 23rd December
International orders to be placed by 13th December