Frequently asked questions
How much does David Morris shipping cost?
Delivery with full insurance coverage is complimentary with every order placed online.
Import duties and taxes, if applicable are an additional cost payable by you and are calculated according to your shipping destination.
Find out more on our delivery and returns page.
Can I ship my order to a location outside of the UK?
Yes, we provide international shipping plus click-and-collect services to our worldwide boutiques subject to stock availability.
Which courier do you use for deliveries?
We use insured delivery couriers and once an order has been shipped, you will receive tracking information.
Are David Morris products insured during transport?
Yes, David Morris will cover your order during transit and until it is signed for by yourself or a nominated party.
How do I track my order?
You can find all delivery information here along with any instructions for tracking: https://davidmorris.com/delivery-returns/.
What happens if my delivery is delayed or lost?
You can find all delivery information here along with contact details for our customer service team: https://davidmorris.com/delivery-returns/
How does the David Morris click-and-collect service work?
If preferred, you can collect your order from a David Morris Boutique in London, Paris, Dubai or Abu Dhabi.
Please notify us of this request by emailing us at [email protected] so we can organise this for you and advise on expected collection times.
Please provide ID on collection.
What is the David Morris returns and exchange policy?
Please find all details on returns and exchanges on our delivery and returns page: https://davidmorris.com/delivery-returns/
Do I need a receipt to return or exchange an item?
Our products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), including all accessories and documents. This is the same for online orders.
Please note, we do not accept returns on bespoke or personalised items.
Our heritage is unparallelled when it comes to bespoke jewellery.
Here are some moments from our history which have been pivotal to the pieces you see here today.