Frequently asked questions

You can find all boutique details including opening hours through our contact page.

Fill out a Contact Us form here: https://davidmorris.com/contact-us/ or phone your chosen boutique.

For queries about delivery, return or exchanges, please contact us on +44 (0) 20 7499 2200.

Fill out a contact us form here: https://davidmorris.com/contact-us/ or phone your chosen boutique.

We offer an engraving service which can be arranged for your jewellery prior to ordering, however, we advise this is requested before the item has been purchased.

Our boutiques can be found in London, Paris, Kuwait, Riyadh, Qatar, Dubai, Abu Dhabi and Oman.

High jewellery consists of bespoke pieces which embrace the rarest gems from the world’s most exclusive locations and is focused on the art form and remarkable design.

Shop high jewellery

These collections are rarely crafted in abundance, meaning innovation and originality is at the heart of all high jewellery.

Crafted on a one-off basis or within deluxe collections, high-jewellery is known for its couture pieces within famous houses, resembling both vintage and modern fashion which will forever be appreciated by royals, professionals, designers and consumers.

Discover the meaning of the 4 Cs through our exclusive guide.

We supply the rarest, most sought-after gems including white diamonds, rubies, sapphires, emeralds, pearls, paraiba tourmaline, rare coloured diamonds and opals.

We work with factories that are part of the Kimberly Process and we offer GIA certificates with diamonds over 0.3ct single stone

Visit our ethics and sourcing page for more information.

No, we do not offer insurance with our high jewellery, however if you speak with one our sales advisors, they can point you in the right direction.

Contact our team here.

David Morris design and manufacture bespoke made packaging for our high jewellery collections to ensure that it is delivered and transported in a secure and safe manner.

If you have any queries about how your order will be packaged or delivered, please get in touch with a member of staff or have a read through our deliveries and returns page.

Fine jewellery is crafted in a selection of precious metals including platinum, white gold, yellow gold, silver or rose gold. Typically designed and crafted for daily wear.

Our selection of fine and high jewellery comes in yellow gold, white gold, platinum and rose gold.

No, David Morris do not provide insurance with fine jewellery orders, however if you speak with one our sales advisors, they can point you in the right direction.

Contact our team.

All of our packaging is of a premium standard, designed and crafted with elements of sustainability. All David Morris jewellery comes with a warranty card, jewellery care instructions and a cleaning cloth as well as a cushioned box to keep your jewellery safe and protected.

Our personalised jewellery service includes engraving or customised features which can be discussed in your consultation.

Find out more about our personalisation services here.

Yes, please book a consultation for any engraving services or view our range of engraving options here.

We offer a few different design services when it comes to our jewellery.

Our bespoke jewellery design service includes anything from choosing a band and gemstone to just adding simple embellishments on top of an existing product.

We also have an engagement ring design service which allows you to craft your own precious ring, ready for that special moment.

Our bespoke jewellery is handcrafted in our workshop above our Bond Street Boutique.

To arrange a consultation at our boutique, visit our page here.

Unfortunately, as per our companies return policy, we are unable to offer a refund or exchange on personalised items.

All of our engagement rings and eternity rings are finished in white gold whereas wedding bands can be purchased in white gold, yellow gold, platinum or rose gold.

Find out more about our bespoke wedding service here.

This services includes everything from personalisation to designing your own engagement ring.

Ring size guide

David Morris offer a complete bespoke service for designing engagement rings. Our in house ateliers will work along side you to create a piece which matches your vision.

Find out more about the process or contact a David Morris jeweller.

We have a broad selection of different engagement ring styles including: cushion cut, emerald cut, halo, oval, princess cut, round brilliant, solitaire and trilogy.

Our gemstone jewellery can be used for any occasion. Although not included in our wedding jewellery collection, these are available for all customers no matter the occasion.

Each David Morris piece of jewellery purchased is covered by a UK warranty for a period of 12 months from the date of purchase.

The warranty exclusively covers manufacturing faults and does not extend to damages resulting from wear and tear, accidents, abusive use, or unauthorised repairs.

Find out more about our warranty policy here.

We have a comprehensive guide on how to care for gold and platinum jewellery as well as an in store cleaning service located in our worldwide boutiques.

Our gold and platinum cleaning guide

We have a comprehensive guide on how to care for gemstone jewellery as well as an in store cleaning service located in our worldwide boutiques.

Our gemstone cleaning guide

David Morris has an exceptional service when it comes to reviving a piece of David Morris Jewellery with our bespoke selection of jewellery care services. This includes quality assessments, shining, cleaning and repairs and adjustments.

Find out more here or get in touch with one of our jewellery experts.

We have a comprehensive guide on how to care for watches as well as an in store cleaning service and experts to hand if you need any advice.

Our timepiece cleaning guide.